Collaboration knowledge management software

Comment by Mohammed Razem on Jul. Comment by chro chro on Jul. Comment by Rich Hare on May. Helping businesses choose better software since Software Categories. Who We Are. For Vendors Write a Review. See all free knowledge management tools This article looks at five highly-rated free knowledge management software products. Bitrix24 4. Confluence 4. Freshdesk 4. Zendesk 4. Zoho Desk 4. Looking for Knowledge Management software?

Check out Capterra's list of the best Knowledge Management software solutions. Tags: customer service help desk software. About the Author. Rahul Kumar Content Writer at Capterra, passionate about technology and software research. Thanks, Tirena.

Comment Guidelines: All comments are moderated before publication and must meet our guidelines. Comments must be substantive, professional, and avoid self promotion. Moderators use discretion when approving comments. Your privacy is important to us. Check out our Privacy Policy. All employees, no matter their experience or position in the company, have the potential to contribute to strategy, tactics and capabilities. Determining how to tap this resource in an effective, organized way has been a fundamental management problem for generations.

According to the survey results, 47 percent of companies have formal knowledge management initiatives or are planning them, and most of the remaining survey participants have at least an informal initiative under way.

Seventy-eight percent of companies expect their reliance on knowledge sharing technologies to increase in the next two years—about a third of which expect it to be a dramatic increase. However, only 33 percent of enterprises that use knowledge management technologies have even come close to achieving the goals they originally set.

By adding collaborative features—or by being added to collaborative applications—knowledge management is expanding its capabilities and business value, sometimes dramatically.

Fifty-eight percent of the enterprises use knowledge management technologies only 47 percent have formal initiatives , and 75 percent use collaboration tools.

Among the organizations that adopted these tools, the sense is that utilization rates are high: Two-thirds of those surveyed said that nearly all employees whose work could benefit from their use have already started using them. Thus, the first stage of pursuing a knowledge sharing initiative boosts knowledge productivity among these workers. Sales CRM software. Customer service software. Content management system software. Premium plans. Operations software.

Connect your favorite apps to HubSpot. See all integrations. If you truly you want to help your customers succeed, a robust knowledge management system can be a game-changer. By answering questions in real time and giving customers the option of DIY customer service, you can empower users to answer their own questions.

And by providing these resources so customers can help themselves complete these repetitive and tactical tasks, you can spend more time focusing on higher-leverage activities. Providing this resource will be a competitive advantage for businesses in a crowded market.

This comprehensive guide will help you build, plan, and manage your knowledge management system. It will also cover examples, benefits, challenges, tips, and software options. Feel free to treat it like a choose-your-own-adventure guide and jump to the sections that apply most to your situation.

A knowledge management system is any kind of IT system that stores and retrieves knowledge to improve understanding, collaboration, and process alignment. Knowledge management systems can exist within organizations or teams, but they can also be used to center your knowledge base for your users or customers.

The meaning of knowledge management system, while broad in use, can be narrowed to the following purpose: to help people utilize knowledge to better achieve tasks. When you look at it like this, you can reframe it as a more proactive form of customer success. There are many types of knowledge management systems, but they all share some common characteristics. These include:. It includes a search feature so users can get answers to specific solutions as well as top articles and product-specific navigation.

In addition, the sidebar links to a Tableau community so users can bounce ideas off others, and it also includes other customer education features like classroom training, e-learnings, training videos, and webinars.

Another knowledge management system example is from R Studio. This one has more of a community focus — you can post and answer questions. It also includes articles that address common customer support issues. At the very bottom, it also includes what I think are the most important links: learning resources and trainings.

For a technical product like R Studio, these can sometimes be the highest value customer education assets. Otherwise, here are a few companies with knowledge management systems that execute particularly well to check out:. The most important benefit of knowledge management systems is that best practices are available to customers, which creates happy and successful customers.

Happy and successful customers keep coming back to buy more and more often than other customers, and they tell their friends, thus becoming enthusiastic brand advocates. Make no mistake, there is true business value in knowledge management systems.

We know that customer success feeds business success. Organizations that prioritize customer success are more likely to have growing revenues:. Creating a useful knowledge management system can free up the time of your support staff while providing a similar or an even greater level of customer satisfaction.

Knowledge management systems can also help convert consumers. Your knowledge management system might make the difference between an inquisitive shopper and a decisive customer. The advantages of knowledge management systems far outweigh any disadvantages in terms of time or costs — as long as you do it right. We might assume that a typical ecommerce site is quite simple, but people still visit the FAQ page and have questions. It still helps to compile knowledge to help customers with their questions.